Employee Login

Custom Advice

Each country has different import restrictions, and it is the responsibility of the sender to research this before shipping a package. If you want to clarify whether your products are ok to send or not, you can either contact customs of the destination country or our customer support team who will be happy to assist you. Customs regulations cannot be avoided and all international couriers must comply. Customs work for the government of the country you are shipping to and has two main purposes:

  • To prevent any item classified as illegal or prohibited from entering the country.
  • Determine whether the goods imported into country are subject to import taxes and duties if so, decide what level of customs charges will apply.

Customs Clearance

Shipmiles will handle all of the customs requirements and help you to produce all the documents needed when shipping outside India. Customs will decide whether any duties or taxes should apply, and if so, the charges will need to be paid by the recipient.

Here`s a quick shipping guide of what happens when you ship outside India.

  • As a part of our booking process, you will be asked to declare what you are shipping to and why?
  • When shipment reaches the destination country, the carrier will arrange customs clearance and customs will evaluate the declaration on the customs invoice to determine the import duties that need to be applied to the shipment. These charges will be billed to the recipient.
  • The recipient will be contacted and asked to pay the charges. A copy of your customs declaration will also be provided for their reference.
  • If you prefer to pay these charges by yourself, we can arrange it in advance. This is a popular option when sending gift items. However, there will be some additional charges for this facility and a minimum fee deposit is required.
  • Once all the charges have been paid, your package will clear customs for delivery.

Import Charges

Customs will determine the import charges that will be applied to your shipment based on the information provided in your customs documentation: the declared value, the reason for the export, and the description of the goods.

Often people declare a lower value on customs invoices to minimize customs duties. we will not recommend you to provide wrong shipment details as it may attract heavy penalties and further delay the delivery process.

Your shipment will not exit the customs until Customs officers are fully satisfied with the declaration that you have made is genuine. Declaring a lower value may also affect the value of your claim in the event of loss or damage in transit.

Shipmiles has no control over any of the charges levied on goods by customs, and once your package has arrived at the customs facilities at the destination country, the only way to receive the package is to pay the clearance charges.

Customs Paperwork

Customs declaration is required for commercial shipments whereas in the case of sending simple documents we need not go through the customs clearance process. You need to understand that all the information provided by you on the customs invoice is legally binding. Before sending a parcel we will prompt you for the following information:

  • A list of the items inside your parcel
  • The value of each item
  • The reason for export – For example, it could be a gift or a business sample.

Shipmiles will then create customs invoice and put shipping labels on your parcel.

Paying In Advance

We understand that in some cases you may not wish your recipient to pay the customs charges. For example, in the case of sending a gift item. Shipmiles provides you with an option to pay these charges in advance. If you would like to pay the customs charges in advance, please inform our customer support team at the time of booking as it must be arranged before shipping the parcel.

Tracking Your Clearance

WeYou can track and trace the journey of your parcel on our website starting from collection to delivery with real-time updates of its location and status. If the shipment holds at customs, you will be able to see that your shipment is waiting for customs clearance, as well as the reason for the delay. You can contact us for further information about the clearance delay. However, customs clearance issues usually occur when the recipient delays paying customs duties. The best way to accelerate the process is to pay the customs duties as quickly as possible. Once all the charges are paid, the shipment will be processed for delivery.

call icon Talk to us